A mic goes down, a technician attends, the mic works again. Seven months later the same thing happens on the same lane and it is booked as a new fault, because the paperwork from the first visit sits in an inbox rather than on the equipment. The compliance record has the same problem in reverse: a PIN-entry device inspection is filed by date rather than by the terminal it was carried out on. In the twin, each unit holds its own faults, its own warranty and its own inspections.
The drive-through mic is out and a work order is needed. The copilot lights the lane 1 intercom and reads its history back: this is the second mic fault in seven months on this lane, and the warranty expired in April 2025. The work order goes out with a note that replacing the unit beats repairing it a third time. Open the front counter register and the same card carries its PIN-entry inspection, its P2PE key rotation and the firmware it now runs.
