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Hotels, from the guest floors to the sign out front.
Hampton Inn and Suites runs on BuiltOS. Every asset in the hotel has a record, where it stands in the 3D model.
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Hampton Inn · Lobby Computer 2, its record
On the plan
Open any one from where it sits.
Every asset sits where it is in the hotel, with its history, its warranty and who last worked on it.
- Guest floorsEvery guest room door reads as a sequence: the closer tension adjusted, a hinge lubricated, the peephole replaced, the card reader updated.
- Public areas and the spaOn the plan with everything else, down to the computers at the front desk.
- The signs out frontWhen the lamp was last replaced, whether it is past its rated life, and who installed the sign.
Hampton Inn and Suites · Room 502’s AC unit, under warranty to June 2027On the record
Room 502, too hot for the third time. Still under warranty.
Three complaints in fourteen months, all on the same unit.
The unit was covered until June 2027, so Repaired.ai filed a warranty claim instead of paying for a third callout.
From the record
More from the record, on the right asset.
Repair or replace, off the unit’s own record.
Room 502’s AC unit has cost $1,005 so far. Replacing it today would cost $4,200. The guest floors are planned against what is recorded, not what is remembered.
A complaint lands on the thing it is about.
A guest says the door slams and their key is sometimes refused. The complaint lands on that door’s history instead of arriving on its own.
A flickering sign, traced to the part that is failing.
The pattern of the flicker points at the driver rather than the lamp, so the work order is raised for the part that is actually failing.
Case studies
The hotel, in full.
Questions
Hotels, asked and answered.
Can guests report a problem without an app?
What does it connect to?
Does BuiltOS do the work?
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